Hospice & Palliative Care Association of New York State - Event Information


Event Name:World-Class Service Excellence: 90 Ideas in 90 Minutes!
Description:Learn tips, tactics, and techniques that create positive patient, client, and staff experiences in this fast-paced session.  Creating these positive experiences begins within the organization’s culture.  You will learn practical ways to change your agency’s culture by implementing Kaiser Permanente’s The Four Habits Model –Invest in the Beginning, Elicit the Patient’s Perspective, Demonstrate Empathy, Invest in the End.  This webinar will review successful programs and initiatives – both big and small – using this proven model to help your organization achieve world-class service excellence!

Continuing Education: Attendance verification for CE credits upon request
Event Date:1/24/2019
Event Time:3:00 pm - 4:30 pm ET
Location:Webinar
Event Registration:
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